Service Desk Agent ( Remote )

  • Contract
  • Ansicht(en) 11

Job Detail

  • Job-ID 9703

Job-Beschreibung

Responsibilities:-

· Provide excellent customer service;

· Properly diagnose issues and route unresolved issues to the next level of support;

· Guide users through IT technical problem solving process;

· Accurately document user’s information in ticketing system during and after each call;

· Obtains critical customer information through help desk calls by asking questions regarding the customer’s issue;

· Provide first level End User support and resolution to IT technical issues.

Required Skills:-

· Ticketing System experience (ServiceNow, Maximo, Remedy, etc.);

· Microsoft Office Suite experience;

· Working knowledge of computers, printers, laptops, and common Windows applications in a Windows environment;

· Excellent written and verbal communication skills;

Art der Stelle: Werkvertrag
Vertragsdauer: 6 Monate

Gehalt: 100,00€ – 150,00€ pro Tag

Bewerbungsfrage(n):

What nationality do you belong to?

Berufserfahrung:

Service desk: 1 Jahr (Wünschenswert)

Sprache:

Deutsch upto C1 level (Wünschenswert)

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