Customer Support Representative

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Job Detail

  • Job-ID 9719

Job-Beschreibung

Customer Support Representative
We are currently seeking a full-time Customer Support Representative who will play a pivotal role in our team.
What will you do
The Customer Support Representative will be responsible for:

Promptly addressing customer inquiries through email, chat and phone, adeptly resolving technical issues
Ensuring maximum customer satisfaction
Delivering exceptional customer service
This role will also involve onboarding clients on-site
Ensuring a smooth transition to our services

Who are we
At Noovy, we are committed to empowering independent hotels worldwide by offering easier and smarter solutions for managing, distributing, and pricing their properties. Our dedicated team comprises of hospitality and technology experts who strive to provide independent hotels with a competitive edge, enabling unique guest experiences, boosting direct bookings, and granting hoteliers control over their operations.
The ideal candidate:

Proficiency in German and English languages
Strong customer support and customer service skills
Excellent communication skills
Ability to proficiently troubleshoot and resolve technical issues
Capability to work both independently and in a team
Exceptional problem-solving and critical-thinking abilities
Knowledge of the hospitality industry and hotel operations is a valuable asset
Bachelor’s degree in Hospitality Management, Business Administration, or related field is preferred

What we offer

A chance to work for an international and diverse group of companies
An international and multilingual team
A fulltime job (32-40 hours)
A competitive salary
25 vacation days per year and the possibility to purchase extra days
8% vacation allowance
Pension contribution
Flexible working hours
Discount on all our company products

At Noovy, we pride ourselves on offering a conducive working environment and fostering a positive company culture. We are seeking to fill this position as soon as possible to support our growing team and meet the needs of our valued customers.
Job Type: Full-time
Salary: 2.000,00€ – 2.500,00€ per month
Experience:

Hotel: 1 year (Required)

Language:

German (Required)
English (Required)

Work Location: Remote

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