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  • Customer Happiness Manager – Germany (f/m/d, based in Berlin or remote) in part-time (20 hours per week)

Customer Happiness Manager – Germany (f/m/d, based in Berlin or remote) in part-time (20 hours per week)

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Job Detail

  • Job-ID 9765

Job-Beschreibung

Royfort is a luxury brand in the home & living sector founded by two former Google/Amazon employees. We take the best elements of these company cultures to create the best work environment for everyone. Personal development and growth are at the heart of everything we do

Aufgaben

At Royfort you will:

Deliver exceptional customer service through phone and email, constantly striving to make things better, faster and smoother for the customers
Consult customers what products fit their needs best
Take a service- and solution-oriented approach to all interactions, using strong judgment to balance being policy-driven with making it right for the customer
Liaise cross-departmentally between Customer Experience, Operations, Marketing and Product teams
Qualifikation

About you:
You feel motivated to create amazing customer interactions and are passionate about our products. You are a self-starter with good judgement.

1-3 years in customer service or a related communications-focused role (at a startup is a major plus, e-commerce is even better)
Ability to communicate clearly, confidently, and enthusiastically via phone, email, and chat
Strong judgment and a service- and solution-oriented approach
Interested? We look forward to hearing from you!

Bitte verweise auf Remote-Life bei deiner Bewerbung