Junior Customer Service Social Media Specialist
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Job Detail
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Job-ID 13051
Job-Beschreibung
Junior Social Media and Customer Service Specialist
Salary Range €29k – €34k per year
About Us:
MPMIL is a leading international music industry marketing and ticketing company specializing in promoting heavy metal and other music festivals. We are dedicated to providing innovative marketing solutions and event coverage to elevate the visibility and success of our clients‘ events.
Position:
Full-time remote Social Media and Customer Service Specialist. Remote work allowed.
Duties and Responsibilities:
Assist the Chief Marketing Officer.
Have a thorough understanding of major social media networks, algorithms, and advertising capabilities (Facebook, Instagram, TikTok, etc.).
Assist with various production duties before and during the execution of events.
Monitor media coverage and industry trends to identify opportunities for strategic outreach.
Collaborate with internal teams to ensure consistent messaging and brand representation across all media channels.
Monitor social media channels.
Respond to comments, messages, and inquiries on social media platforms promptly and professionally.
Assist in scheduling and posting content on various social media platforms.
Help build and nurture the online community by engaging with followers and fostering positive relationships.
Provide customer service through social media channels by addressing customer concerns and escalating issues when necessary.
Maintain a high level of professionalism with customers and work to establish a positive rapport with every customer.
Update customer information in the customer databases.
Create customer data reports.
Answer incoming calls in German, English, and possibly other languages regarding cabin bookings and changes, billing issues, customer problems, service questions, customer concerns, and general inquiries.
Gather information, communicate, and book non-revenue passengers.
Assist with various production duties before and during the execution of events.
Qualifications:
2+ years experience in customer service and social media management.
Knowledge of social media analytics and tools.
Excellent written and verbal communication skills in both English and German.
Creative and strategic thinker with problem solving skills.
Ability to work independently and as part of a collaborative team.
Must have a valid passport and be able to travel to the United States.
Nice to Have:
Fan of heavy metal music.
Knowledge of the music industry is a plus.
Multiple language skills.
Live event experience.
Why Join Our Team?
Exhilarating and fun-loving metal music culture.
Flexible work environment and holidays.
Be a part of the growth of one of the world’s leading vacation music festivals.
Join a diverse, passionate, and enthusiastic team.
Travel to exotic destinations.
Who Are You?
Excellent communication skills.
Outstanding attention to detail and quality control.
Ability to handle multiple competing priorities and demands in a fast-paced, ever-changing environment.
Ability to work independently and be held accountable with minimal supervision.
Strong work ethic and a can-do attitude.
How to Apply:
Please provide a copy of your resume, portfolio, social media profiles, availability, and location. Please tell us why you feel you would be a good fit for this position.
MPMIL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: 29.000,00€ – 34.000,00€ per year
Language:
German (Required)
English (Required)
Work Location: Remote
